On November 4th from 1 pm to 2:30 pm; George Dunn, President of CRE8 Independent Consultants, a worldwide recognized consultant, speaker, instructor, and author on Business Process improvement will discuss and provide examples of how your organization can:
 Establish critical improvement goals (cost, quality, service, revenue), Better understand the voice of the customer, Determine which critical processes to focus on, Blueprint selected processes and identify stress points, and Redesign processes to meet improvement goals and improve service.